Privacy Policy

This policy explains how Octave London (“we”, “us”, “our”) collects and uses your personal information when you visit octave.london, contact us or enquire about a project. We are the data controller for the information described below.

Who we are

Octave London, G13 Lombard Business Park, 8 Lombard Road, London SW19 3TZ. Email: [email protected]. Telephone: 0208 123 8880.

What we collect and why

Enquiries

When you send an enquiry through our website forms, we collect your name, email address, phone number, project postcode (optional), your message and the page you submitted the form from. We also record your IP address with the submission to help us prevent spam and abuse. We use this information to reply to you, discuss and quote for your project, and keep a record of our conversation. Our lawful basis is our legitimate interest in responding to enquiries and, where you ask us to take steps before entering a contract, that pre-contract request.

The same applies if you contact us by telephone, email or WhatsApp. We use the details you give us to deal with your enquiry.

Newsletter

If you give us your email address through the subscribe box in our website footer, we will use it to send you occasional news and updates from Octave London. We do this only with your consent, and you can withdraw it at any time by contacting us at [email protected] or using the unsubscribe link in our emails.

Website usage

We use Google Analytics and Google Tag Manager to understand how visitors use our website, for example which pages are viewed and how people arrive at the site. These tools use cookies and similar technologies and collect information such as your IP address, device and browser details and pages visited. Our lawful basis is your consent, where cookies that are not strictly necessary are used, and our legitimate interest in improving our website.

Third-party content

Our pages may include content from other services, including Google Maps and Trustpilot reviews, and links to social media such as Instagram, LinkedIn and Facebook. These providers may receive information such as your IP address when the content loads or when you follow a link, and they have their own privacy policies.

Who we share your information with

We do not sell your personal information. We share it only with service providers who help us run our business and website, such as our website hosting and email providers and Google (analytics), and where we are required to do so by law. If you message us on WhatsApp, your messages are handled by WhatsApp under its own terms.

How long we keep your information

We keep enquiry details for as long as we need them to deal with your enquiry and, if you become a customer, to deliver and support your project, plus a reasonable period afterwards for our records and to meet legal and accounting obligations. We keep newsletter details until you unsubscribe. Analytics data is kept for the period set in our Google Analytics settings.

Your rights

Under UK data protection law you have the right to ask us for a copy of your personal information, to correct it, to have it erased, to restrict or object to our use of it, and to receive it in a portable format. Where we rely on your consent you can withdraw it at any time. To exercise any of these rights, email [email protected].

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to put things right first.

Cookies

Cookies are small files stored on your device. We use strictly necessary cookies to make the site work and, where you agree, analytics cookies from Google. You can control or delete cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.